Important Business Lessons from Winnie The Pooh

1/17/2018 (Permalink)

Winnie the Pooh is a children’s classic tale about a honey – loving bear and his adventures with Christopher Robin.

National Winnie the Pooh Day is January 18.

Winnie the Pooh is a children’s classic tale about a honey – loving bear and his adventures with Christopher Robin. Generations of kids and adults have been inspired by the lovable bear and his friends. In honor of National Winnie the Pooh Day here are some quotes that can be used by every business owner and their employees.

“Some people talk to animals. Not many listen though. That’s the problem.” – A.A. Milne, Winnie-the-Pooh

Listen to the customer, no really listen to the customer. Sometimes we feel like we have been doing this for so long and we know exactly what the customer will say. You might be right but by listening to what the customer has to say you can address their concern and you might learn additional information that could either help with other services or offer additional insight.

“If the person you are talking to doesn’t appear to be listening, be patient. It may simply be that he has a small piece of fluff in his ear.” – A.A. Milne, Winnie-the-Pooh

Persistence will eventually be rewarded. Everyone has heard the old adage patience is a virtue. Unfortunately it is one that not many of us have. It’s easy to write someone off after the third or fourth time you’ve taken the time to quote a job only for the customer to not call you back. When the right time comes or after a few mishaps with less experienced companies the customer will be ready to invest in you. 

“It is more fun to talk with someone who doesn’t use long, difficult words but rather short, easy words like “What about lunch?” – A.A. Milne, Winnie-the-Pooh

There is a reason why people like to say keep it simple. Customers and potential partners like to feel comfortable with what you are doing especially if they are paying a lot of money for the service. In the office our professionals often talk about the dehuge but in front of customers we always use the proper name of dehumidifier. If you use industry jargon it can be difficult for the customer to understand what you are doing and have the faith that it is being done correctly.

“You never can tell with bees.” – A.A. Milne, Winnie-the-Pooh

Customers can be fickle and every single one of them is different. Stay in touch with your customers and keep a finger on the pulse. If you notice your customers are asking about a facebook page and you don’t have one, you should consider getting one today. We like to stay on top of recent trends in the industry and up on the latest advances on technology to stay relevant to our customer base. The quicker and less painful you can make the process for the customer the happier they will be.

“You can’t stay in your corner of the Forest waiting for others to come to you. You have to go to them sometimes.” – A.A. Milne, Winnie-the-Pooh

Marketing is one of the very best tools you can have in your business. One of the benefits of being a franchise owner is that SERVPRO has a whole arsenal of marketing collateral for you to use. Not only do they provide national advertising but they provide the tools for you to market your business locally. If you haven’t been taking advantage of what is currently available we encourage you to do so for 2018.