What our Customers say...

Testimonials

SERVPRO was wonderful! I called them after we had major damage when our pipes burst during a freeze. Kim was very helpful and got Mel and his crew out there within hours of us reaching out. Very professional and great customer service. Highly recommend them!

Excellent response time. Thanks for all your help!

Had a great first experience with SERVPRO of Newberry and Laurens! Despite the overwhelming amount of demand for mitigation services due to the recent winter storm, Kimberly was incredibly helpful in working my property into their busy schedule. Mel came out and offered a helpful diagnosis and logical plan moving forward, and plans are in place for getting any necessary mitigation underway soon. Thank you Kimberly and Mel for your professionalism and generosity!

Had a pipe break and flood a work facility on Christmas Eve. After adjusting their schedule, they were able to come Christmas morning and complete the extraction. I cannot be more praiseworthy.

The carpet looked like it had been used for an indoor playground, but I was very pleased that SERVPRO was able to bring it back to life! Quick response, professional service, and a pleasure to work with!

Mel and his crew did an amazing, fast, and very professional job cleaning up water damage in my home. He went above and beyond to explain the process, was there exactly when he said they would be, and got us dried out quickly! I highly recommend SERVPRO of Laurens/Newberry! Great folks that will take great care of you when you need them!

We had SERVPRO complete a duct cleaning at our home. They responded promptly, came out for a quote quickly and then got us set up for the duct cleaning. Customer service was wonderful and they made the duct cleaning painless - quicker than expected and the friendly team worked around me and my two year old running around the house. I was happy with the way things were explained to me and was relieved to know we were breathing fresh air when they left! Have already recommended them to neighbors, and will be working with them in the future as needs arise!

I cannot emphasize enough how wonderful it was working with SERVPRO when I had 4 pipes burst in May 2021. Mel came out and evaluated the water damage. He set up 5 dehumidifiers and blowers to dry everything out. He came by every day to check on the progress. He handled all correspondence with my homeowners insurance. The claims adjuster assigned to my claim was impossible to get in touch with. (That headache alone was another issue I did not have to worry with.) Mel and his company handled everything. From demolition of my floors, drywall, cabinets and baseboards and all the cleanup…. SERVPRO was superb and helped me get my insurance to pay for all the repairs I needed. This company was prompt, thorough and professional! Thank you Mel for helping this girl out!! ?? ?? ?? ?? ??!!!!

Thanks for the prompt attention given to the water damage in my home. Will call you for some carpet cleaning when Whitaker finishes.

Thanks

Joe Nelson

The SERVPRO Team has been amazing to help us keep our common areas of our business clean and safe during the COVID pandemic. Everyone we deal with from SERVPRO is professional and courteous. We have our lobby and common employee areas fogged to help mitigate the spread. SERVPRO has been great to work and is always ready to adapt quickly to this everchanging environment! Thanks to all the SERVPRO Team!

I called and by that afternoon my salon was spotlessly clean and sanitized! Fast. Efficient. Dependable! I would definitely recommend this company for all your cleaning needs!

This is a great company led by folks who understand their responsibilities as citizens of our community. They do an incredible job on all
My apartments and properties and I have never considered anyone else taking care of our account . Thank you Mel and Kimberly for always being available to take care of business!!

Mel and his team are amazing. On Memorial Day, our septic system failed and covered the surface of our basement with waste. Mel and his team were on site within 2 hours of the call on a holiday. They immediately remedied the odor and began the clean up. SERVPRO made a smelly situation much easier to deal with. Thank you SERVPRO!

Chris and Griff cleaned our couches and chairs and did a fantastic job. They were professional and hard working. They were also very polite. I would recommend them to others.

Thanks to SERVPRO of Newberry and Laurens Counties. I thought I might have to the have some carpet replaced but once again SERVPRO worked their magic and the carpet looks awesome!

The guys did an excellent job of making our couch look new again!! With 3 dogs, a husband and throw in 2020 it was time!! We also had all of our area rugs cleaned, they have them looking and smelling phenomenal. Lastly, they transformed carpet in our bonus room! Now it is clean and fresh!!

I cannot recommend SERVPRO of Newberry and Laurens enough!!

Plus it helps when the guys doing the job are nice, and like what they do!

I was so pleased with SERVPRO’s cleaning service. Thank you for making my 5 x 7 rug looked as great as the day I purchased it. I also want to thank Vicky, their office personnel, for her kind and friendly service. She is certainly a valuable asset to SERVPRO.

Let me just say how much of a blessing Mel and his guys were to my family. At the end of January my husband and I tested positive for COVID. In the midst of all that, a water line in our upstairs bathroom busted sometime in the night. At 5:30 in the morning we realized this nightmare and quickly called our insurance company who then called SERVPRO in. Mel and one of his guys came out as soon as they could get a truck packed and ready, they suited up with COVID protection and came immediately to start drying as much water as they could. Over the next several weeks them and the crew worked tirelessly to get as much water damage out of our home as possible. They stripped floors, packed belongings and answered so many questions for us. I really cannot say enough good things about Mel, his team, and SERVPRO. They went above and beyond and made a terrible situation a lot easier to handle.

Dear Mr. Mel Kitchens

We were very pleased with the work you did for us. 

Thank You Very Much

James R Williams 

I've had basic carpet cleaning on three occasions with great results. I had potential major water damage to my newly-installed carpets in my basement after a big, heavy rain. I was out of town when it was discovered and after calling and speaking to Vicky at SERVPRO, the owner and his colleagues were at my house within the hour. Because of their quick response and their commitment over the course of several days to mitigating the water damage to my brand new carpet, the carpet was not only salvaged but brought back to completely dry, escaping sure ruin had it not been for the efforts of the professionals at SERVPRO. I know I can count on excellent service, professional, timely service and a smiling voice on the other end when I call. Vicky is a friendly professional who I look forward to talking with any time I have a carpet cleaning need. I highly recommend SERVPRO of Newberry and Laurens Counties.

Big Shout out to SERVPRO - Not only do our carpets look amazing, the staff is phenomenal!! No judging.. our house is a home and very lived in!!

I'm thrilled with the work SERVPRO did for our new home! They were professional, showed up when they said they would, and did a GREAT job! The workers all wore masks. The best part was how they treated my kids! The kids asked them 1000 questions and followed them around and the workers were FANTASTIC!

They did an excellent job drying out the kitchen. Very professional and friendly.

Mel & Kimberly are running a class act operation! I called ON A SUNDAY and they were able to come out next day to do a deep cleaning for us here at The United Agency. With all of the recent events going on with COVID numbers on the rise we decided to have a preventative “COVID-19” decontamination cleaning to provide a clean safe environment for us and our clients. They were prompt, thorough and very fairly priced. 5 stars!

Very professional. Mel is extremely honest. His response time was outstanding. I highly recommend this company to anyone. Thanks a lot Mel!

SERVPRO of Newberry/Laurens is the best. Had several household needs and they were able to meet and exceed expectations each time. Kimberly is great to work with and is always pleasant and responsive to our requests. A customer for life.

Awesome service and great price!
Carpet looks and smells awesome!
Christopher was very informative, professional and thorough.
Would definitely recommend!!!

We work very closely with Mr. Mel on a sub contractor level. He is great to work with, the greatest communication, he cares about his customers as well as I do, and I appreciate that and I look forward to many more projects for SERVPRO! I work for Joe at Scarfo Construction.

Under commit and over-deliver; our dealings with SERVPRO have been exceptional. When one of our campus houses leaked recently...they not only took decisive action but also provided guidelines and a process to assure that the same situation would not occur in the future. In an emergency, you are sometimes more concerned about response time than cost; it was comforting to know that the cost was competitive and response immediate.

We had roof damage after a severe storm hit the area. Arrived to work with water pouring from the ceiling – SERVPRO was onsite quickly to get the office cleaned up and dried out. Friendly and professional service.

Thank you

Fast response time and very sweet staff!

When our facility had an intentional fire, SERVPRO of Newberry & Laurens was there in a Jiffy. Since we were trying to help all if our displaced residents, they took charge and made it so much easier. They were there every step of the way during our rebuilding even checking on all of us everyday. They has their national guys there and over saw so much that we could never thank them enough. They also handled my personal items since I lived there. Kimberly & Mel and all their staff were Earthly Angels to us.

A totally professional experience from start to finish. Pick up and delivery were seamless and the quality of care to our rugs exceptional. Forrest and I agree. 5 Stars to SERVPRO!

I'm the Property Manager at Palmetto Pointe Apartments here in Newberry. I've had several storm related incidents due to frozen pipes at the complex. Anytime I need them Mel and his crew are always there at any time that's needed. I highly recommend them. They have great rates for cleaning and I use them for personal use as well.

They are there for you when you need them, anytime! Quickly came and took care of our flooded chapel, after all the rain. Then, made sure it was right, days later.

SERVPRO of Newberry and Laurens helped my family tremendously when we needed our carpets cleaned. Their worker was friendly and on time and made the whole experience a pleasant one. They even took an oriental rug to their facility to clean it and returned it promptly. Kimberly and Mel have a wonderful community spirit and volunteer and help wherever needed. I highly recommend their SERVPRO services!

SERVPRO’s name is perfect! They serve with understanding, compassion and professionalism! They helped me at one of the worst times in my life. My business and home were destroyed by fire! They came to our rescue and stayed through the night. They cared not only for my property but every single person affected. I cannot express my gratitude to this outstanding company! They are the BEST!

Excellent work, these people did a great job. Had a fire in my home, and they cleaned it like it never happened!

We had a water line to break in our bathroom. And left a huge mess in our bathroom and bedroom. Our insurance company called SERVPRO. I must say Kimberly and Mel took charge. Thanks to there company for there knowledge and expertise. Great job.

These guys were a HUGE help when our office flooded twice due rain. Very responsive and efficient.

We love SERVPRO! Always dependable, efficient and gets the tough jobs done!

I had several area rugs that needed to be cleaned and SERVPRO of Newberry and Laurens Counties did an excellent job making them look almost brand new again and with the option of drop off or pick up for you made it even easier. They were ready in 24 hours! I would highly recommend them! Friendly staff and top-notch Customer Service!
Thank you!
Jeff Lewis

Excellent service always!!!

These are best people to have as friends and also they do a remarkable job cleaning carpets , etc I recommend them highly they do my business and do my home. They are the best

excellent service; we moved into a house that required thorough cleaning. SERVPRO was on time and did a great job. We have had them return for additional work. Quality service at a fair price.

I want to thank you guys for taking care of our back up last week in our Admin. Office area. I called and you guys were here in 10 minutes and took care of it.

Thanks, Terry Wilbanks NCMH

I want to thank SERVPRO of Newberry and Laurens County for the quick and effective carpet cleaning service I had this morning. I own a consumer-level carpet cleaner and this would have been an exhausting 5-6 hour job for me. But Chris came in and knocked it out in about an hour, and he got up stains my machine couldn't touch. He was also professional, friendly and explained everything. Thank you SERVPRO, Kimberly, Mel and Chris! From now on, I think my carpet cleaner is just gonna continue collecting dust out in the garage.

My mom’s water heater burst and flooded three rooms. It was a disaster. We called SERVPRO and they were onsite within one hour. Their quick response significantly reduced the amount of damage. Thanks to SERVPRO for doing a great job.

Nice job with our carpets. Great employees

I purchased a home to resale and came by to check on things when I discovered a toliet in my upstairs bathroom had overflowed and did damage to the ceiling in the kitchen. I called Mel with SERVPRO to come out and check the damage it caused. Mel determined that the damage was minimal and he felt confident that I would have no mold issue and the clean up that I did was sufficient for the water damage. I was happy that I wasn't going to have to spend any more money. He was honest and that meant more to me than anything.  I would recommend SERVPRO of Newberry and Laurens Counties to anymore. Honest company - Thank you Mel for being so kind to me.

Thank  you 

Angie Beaty

We had a major kitchen pipe burst, Mel, Kim and the entire SERVPRO team came to the rescue!!. They are all so friendly and willing to help in anyway possible to get your house back in order.

SERVPRO did a professional cleaning and carpet cleaning of a new listing for me. The change is incredible. The professionalism and service they provide is above the standard. I highly recommend them and I will continue to send them my business.

I had my bedroom carpets cleaned by SERVPRO, and they are the best! Great employees, from schedulng to the actual cleaning. I cannot say enough about this company, Mel and Kimberly have built a company that employs the best!

Kimberly and Mel with SERVPRO are top notch! The whole downstairs of my house was flooded. They handled it in a very efficient and timely manner. Even referred me to a flooring company for new flooring install.They took the headache and hassle out of this horrible situation. Two thumbs up for these guys!

Not only has SERVPRO of Newberry and Laurens Counties done water mitgation work, carpet cleaning, and general cleanup for my wife and me personally, but also for many of my State Farm customers. From water mitigation to fire restoration and more I have confidence that if I can get SERVPRO involved early the whole claims process seems to go easily. Thanks for helping me keep the promise. Good job MEL AND KIMBERLY!

Thank you for sending Mel (3rd) to clean our carpet. He did a GREAT job! Will recommend your services to others.

We just moved into a house and had some stains left in one room of white carpet. Christopher came out and advised us that he might not be able to get 100% of the stains out but would really do his best. It came out beautiful and about 95% gone! Most people will never be able to see it! We really appreciate the professional friendly service! Keep up the good work!

Working with Kimberly was so easy. They came in cleaned our carpet and took my rugs for cleaning. They look great.

Kimberly and Mel Kitchens are the best in the restoration business! They genuinely care about their clients and meeting their needs in a timely manner. I have worked with them professionally through insurance and personally. Amazing folks, doing amazing works!

When I found pieces of my bathroom ceiling on the floor, I suspected that we had a leaky roof. I contacted Kimberly Kitchens with SERVPRO. Yikes, rain was in the forecast. Within an hour Mel K was there to determine damage. His prompt att'n saved us from unnecessary costly repairs. Mel and Kinberly operate their business using the Golden Rule. A big thanks to them both.

Had a major issue in a guest room at the Hotel - Holiday Inn Express with water going everywhere and was able to reach out to SERVPRO Newberry & Laurens and they were here in less that 25 minutes and started extracting water to minimize the damage caused by the unfortunate mishap. The job got completed in a timely manner with minimal time down. Thank you so much for your quick response!

Great customer service from SERVPRO. They were able to get to our house quickly after a flood in our kitchen. They are reliable and professional.

Wonderful team to work with. Always reliable service we can not do without for the apartment complex and rental properties that are scattered throughout Newberry County!

Great experience, would recommend anyone!

Fantastic, job well done.

I could not have been more pleased. The technician was professional, helpful, and thorough. Did not think my carpets could ever look that good again!

 

I’ve used them several times for cleaning carpet and rugs. Very thorough and professional. I highly recommend them!

Mel and Kimberly have always done a great job for me. When I first started using them I would always have them do quotes for me. Now, I just call them up and ask them when they can start the job.

I’ve used them for duct cleaning in my home and carpet cleaning for my business.

Everyone acted very professional. After Mel showed up I immediately felt less anxious. They have the personality suited for the job. The crew did an amazing job and was incredibly professional throughout the experience.

The first step of getting everything out and getting it dry was so important. Before SERVPRO arrived, it was a mess and I was very surprised that in just a few days we had it looking like this... I am absolutely happy with what SERVPRO did for us. As bad as it was it was turned around very quickly.

I have known Mel and Kimberly Kitchens, the owners of SERVPRO of Newberry and Laurens Counties, for several years. I am extremely impressed with their professional team of technicians and staff. They truly care about each and every customer. Anything from air duct cleaning to water removal and damage repair they can do it all.

What a GREAT TEAM!! Thank you for all the encouragement and work provided to my small business!

We have rental property and are very pleased with SERVPRO. Occasionally, I will add a place or two while they are close and I have never been disappointed. Vicki, always answers the phone with a positive attitude!

I had a wonderful experience with the SERVPRO of Newberry and Laurens Counties. They did such a nice job. Chris and Rob made the biggest difference. The house had been closed for several years and now it smells so fresh. They made such progress in the house and just didn’t stop, all the way from the baseboards to the insides of the cabinets. I was very, very happy with their work.

We appreciate everyone’s hard work even in scheduling the appointment. Mrs. Vickey was so sweet and kind when scheduling our appointment. We just appreciate everyone so much.

I would absolutely recommend this service to friends and family and even to myself. We plan on using them in the future for a grout cleaning and to clean my parents’ house.

Thanks to you and your guys at SERVPRO for a job well done!

Don't know what we would have done if ya'll did not show up when you did. All your employees were professional and courteous. Chris and Dianne were excellent packers!

SERVPRO was both expedient and professional in dealing with my water damage emergency. The water heater had ruptured and poured countless gallons of water onto the floor; ruining floor covering, furniture, walls and baseboards.

The drying process helped me salvage a lot of family articles that otherwise would have been lost.

The insurance claim process was also made easy with Mel Kitchens providing detailed information to adjuster and following up as needed.

Mr. Kitchens and SERVPRO personally followed up with me to ensure the issue was remedied and I was 100% satisfied.

I had been out of the house for about an hour and a half running errands. I returned home to find water all over my house. The caring and compassionate representatives with SERVPRO of Newberry and Laurens Counties were so professional. Mel and Little Mel took care of everything and made you feel like you weren't by yourself. They really acted like part of the family and their work was very much appreciated.

I recently had a fire in my rental property. Mel met me there the next morning. Turn key work! This was a huge plus for me, as the property is located 35 minutes from me. Mel helped me through the insurance process and understanding all of my options.

My mom and dad have wanted their carpet cleaned for sometime. I reached out to my friend, Kimberly Kitchens, and she scheduled her son to measure and to do the work immediately. The cleaning was completed today, and my parents could not be more pleased with the outcome. Not only was the job superb, but Mom and Dad may adopt Lil Mel. He and his assistant were kind, courteous and professional. Mom was thrilled to get a hug from "cute Lil Mel" when he arrived and another as he was leaving! If you want superb cleaning and great customer service, call them.

Dina Hair
Laurens, SC

I was panicking after having found a busted pipe in my home on a Saturday morning. Not knowing what to do, I immediately called Mel Kitchens and SERVPRO of Newberry and Laurens County.  They sprang into action right away and Little Mel and his partner were outstanding!  They took care of the damage and explained everything working non-stop until the job was complete.

Greg Alexander

President & CEO

Laurens County Chamber of Commerce

I came home around 10:30 pm to find water coming out of the front door of my house. My water heater pipe had busted and water was pouring into my house. The first phone call I made was to SERVPRO. The dispatcher was very friendly and professional. She informed me that a team would be right out. Less than an hour the guys were at my house and didn't skip a beat. They went straight to work removing the water. The next morning I contacted my State Farm Agent and they said to let Mel and the SERVPRO team do what they needed to do and that they trusted them completely. The guys were back early the next morning and began taking out the floors and carpet. They SERVPRO team was very fast, friendly, efficient and professional. If you ever have water damage, I highly suggest you contact SERVPRO. Mel and his team were absolutely awesome.

Scott Leagan
Paramedic Supervisor
Homeowner
Prosperity

We have been thoroughly satisfied with the wonderful service that SERVPRO of Newberry and Laurens Counties has provided us. We had a kitchen fire several years ago and Kimberly and her staff went the extra mile to explain and guide us honestly, with such professional integrity through the complete clean up process. She really gained our trust in her and her team so we have continued to use them over the years for carpet cleaning. 

"Late on a Friday, we discovered a leak in the master bath of our home caused by our two-year old son's overzealous twisting of the hot and cold faucet valves just days before. Our house is a modular, and the water built up and was held in the moisture-proof insulation barrier sheeting. Hundreds of pounds of wet, blown -in cellulose insulation was just waiting to start growing and spreading mold. Luckily, we caught the leak shortly after it started, and SERVPRO was able to send a crew as soon as we realized that we couldn't do the work ourselves on Saturday morning. A crew of three professionals arrived, took our concerns seriously, and brought in the right pumps, diagnostics equipment, and materials to remediate our problem immediately. Their professionalism, cleanliness, and attention to detail was phenomenal. They were courteous and took the time to explain their mold prevention efforts and walk us through what they were doing. It's good to know that there are still companies with staff members who value doing quality work with pride and efficiency. Thanks SERVPRO! You saved me and my family from what would have surely been a massive mold infestation." 

SERVPRO of Newberry and Laurens guys are great at what they do. Anytime they have done work at the hospital they have done a great job for us. I would tell anyone that needs their carpet cleaned to to call SERVPRO. Thanks for the GREAT job you have done for the hospital.

I recently used SERVPRO and I could never have been more pleased with the service I received. The staff was wonderful from the office down to the guys that picked up my rug and cleaned it to perfection. Upon returning my rug the guys made sure it was placed exactly where I wanted it in the room. I would highly recommend SERVPRO of Newberry and Laurens Counties to anyone who wants perfection. Thank you SERVPRO 

"Palmetto Bone and Joint" has been very pleased with SERVPRO for many years. They always come in a timely manner. We have used them for carpet cleaning, tile floors and also repaired our water damaged building. Very professional and would recommend them to anyone.

 Team SERVPRO of Newberry and Laurens Counties, Thank you for doing such a great job cleaning my little Pakistani-Persian carpet. I used to think that SERVPRO only did whole-house projects and disaster relief. Then a few years ago, a friend told me about your carpet cleaning service and I have been entrusting my finest carpets to you ever since. Indian, Chinese, antique Persian carpets, as well as machine made rugs. You have even come to my house and cleaned wall-to-wall carpet located on the third floor. With each job I have been impressed with your professionalism and I have always been pleased with the results. But, when my husband brought this little carpet home from your shop,I exclaimed with delight at how great it looks! The colors are richer and the fringe brighter. I'm very happy. "Thank you" for a job well done! Thanks also to the members of your team--they are always so pleasant and helpful.

When we walked into our home to see water pouring from our ceiling, our first thought was panic and disbelief. Our insurance agent called SERVPRO immediately. They came and jumped right in, pulling up carpet and putting their fan system in place to minimize any more damage. They had a sense of urgency, support, assurance, and kindness that put our family at ease ensuring us that our house was salvageable and would be back to normal soon. Our pipe bursting was difficult, but SERVPRO made the rebuilding process easier. When we reflect on the experience, SERVPRO held our hands as we returned our house into our home again.

 Thanks for everything!

I have had the pleasure of using the services of SERVPRO twice. My initial contact was a scheduled appointment to clean my carpet. The employees arrived on time and did an outstanding job. They were helpful in all areas. My second request was an emergency HOT WATER HEATER TANK PIPE'S BUST. The house was flooded. SERVPRO arrived with all their equipment used to extract the water, removed the damaged carpeting and linoleum, and base boards to avoid mold and immediately began the drying process. This operation was monitored for 5 days. SERVPRO has a superior operation, managers and staff. Efficiency accompanied by courtesy is a rare combination but this exists at SERVPRO! Thanks to all of you!

We love sharing letters and testimonial from our satisfied customers. Here is one we received from a lady who suffered from water damages.



"SERVPRO Is the Best!



When you’ve had a plumbing disaster of epic proportions, there are only four words you want to hear. As I was about to dissolve in the three inches of standing water in my office, teary-eyed and shaking, SERVPRO of Newberry said those four words to me: “We can fix that.”The upstairs toilet had not leaked, but spewed, through the night. The rug in the upstairs bedroom “squished” when you walked on it, and the floor was covered with water. The bedroom was directly above my office, and downstairs I discovered worse damage. It seemed to be raining from the ceiling fan, and rain was pouring from the corner. My heart sank. Old houses are hard, and we have an older home, built in 1924. Read More 

In May 2013 I found myself in need of SERVPRO again. My husband and I received a phone call that our home was on fire. We arrived home and saw the firemen working hard to save the house, which of course meant large amounts of water. I called our insurance company to apprise them of the situation. I asked them if I could call someone to help with the water removal, (I already knew I was going to call on Mel and his crew.) My insurance company informed me of their preferred vendor. And of course it was SERVPRO of Newberry and Laurens County. So on a beautiful spring Friday evening, Mel and his crew showed up at our very wet smoldering home and went to work. They immediately started drying things out with de-humidifiers, and machines that pull water out of wood floors. They were back first thing in the morning, hauling out downed drywall, wet insulation, mattress and furniture. SERVPRO arranged for all of our clothing to be picked up and professionally cleaned and stored. SERVPRO took all of the salvageable furniture to their warehouse for storage until we could restore the house. Over the next few weeks, Mel and his crew would check on the moisture levels and finally determined it was okay to remove all their equipment. They continued to store our furniture until mid-summer when we could bring it home. When you hear the SERVPRO commercial “like it never happened”, believe it!