What our Customers say...

Fire Damage Testimonials

When our facility had an intentional fire, SERVPRO of Newberry & Laurens was there in a Jiffy. Since we were trying to help all if our displaced residents, they took charge and made it so much easier. They were there every step of the way during our rebuilding even checking on all of us everyday. They has their national guys there and over saw so much that we could never thank them enough. They also handled my personal items since I lived there. Kimberly & Mel and all their staff were Earthly Angels to us.

SERVPRO’s name is perfect! They serve with understanding, compassion and professionalism! They helped me at one of the worst times in my life. My business and home were destroyed by fire! They came to our rescue and stayed through the night. They cared not only for my property but every single person affected. I cannot express my gratitude to this outstanding company! They are the BEST!

Excellent work, these people did a great job. Had a fire in my home, and they cleaned it like it never happened!

I recently had a fire in my rental property. Mel met me there the next morning. Turn key work! This was a huge plus for me, as the property is located 35 minutes from me. Mel helped me through the insurance process and understanding all of my options.

We have been thoroughly satisfied with the wonderful service that SERVPRO of Newberry and Laurens Counties has provided us. We had a kitchen fire several years ago and Kimberly and her staff went the extra mile to explain and guide us honestly, with such professional integrity through the complete clean up process. She really gained our trust in her and her team so we have continued to use them over the years for carpet cleaning. 

In May 2013 I found myself in need of SERVPRO again. My husband and I received a phone call that our home was on fire. We arrived home and saw the firemen working hard to save the house, which of course meant large amounts of water. I called our insurance company to apprise them of the situation. I asked them if I could call someone to help with the water removal, (I already knew I was going to call on Mel and his crew.) My insurance company informed me of their preferred vendor. And of course it was SERVPRO of Newberry and Laurens County. So on a beautiful spring Friday evening, Mel and his crew showed up at our very wet smoldering home and went to work. They immediately started drying things out with de-humidifiers, and machines that pull water out of wood floors. They were back first thing in the morning, hauling out downed drywall, wet insulation, mattress and furniture. SERVPRO arranged for all of our clothing to be picked up and professionally cleaned and stored. SERVPRO took all of the salvageable furniture to their warehouse for storage until we could restore the house. Over the next few weeks, Mel and his crew would check on the moisture levels and finally determined it was okay to remove all their equipment. They continued to store our furniture until mid-summer when we could bring it home. When you hear the SERVPRO commercial “like it never happened”, believe it!